Unannounced power interruptions remain a major concern for consumers of the Electricity Company of Ghana (ECG), despite improvements in electricity supply recorded in 2025, a study by CUTS International has revealed.
The study found that 76 per cent of consumers surveyed identified unexpected power outages as one of their biggest concerns about the company’s service delivery, highlighting persistent challenges with the reliability of electricity distribution.
West Africa Director of CUTS International, Appiah Kusi Adomako, disclosed the findings during an interview on Citi Breakfast Show on Tuesday, November 10.
He explained that although a significant proportion of consumers acknowledged improvements in electricity supply, concerns about the quality and consistency of service remained widespread.
According to the findings, 70 per cent of respondents reported an improvement in electricity supply over the preceding year, while 14 per cent said the situation had deteriorated.
On overall performance, 58 per cent of those surveyed expressed satisfaction with ECG, while 25 per cent rated the company’s performance below average.
Adomako further identified low voltage, particularly during peak demand periods, as another major challenge reported by consumers.
He noted that some customers also struggled to reach ECG officials for assistance when major electricity supply problems occurred, raising concerns about the company’s responsiveness to consumer complaints.
“In a study we conducted in 2025, with regard to ECG, 70 percent of consumers talked about improvement of power supply over the past year and 14 percent said that things have gone worst.
“76 percent said one of their worry was unannounced power interruptions. 58 percent said they were satisfied with the ECG and 25 percent said that ECG is below average,” he stated.
The findings point to a gap between improvements in electricity supply and consumer expectations regarding service reliability, communication and responsiveness.
While the majority of consumers surveyed acknowledged progress in power supply, the concerns over unexpected outages, low voltage and difficulties contacting ECG suggest that further improvements in customer service and distribution efficiency remain necessary.
