The Ashanti South office of Ghana Water Company Limited (GWCL), in collaboration with the Kumasi Central Police Command, has successfully detained five individuals suspected of illegally tapping into the company’s water supply pipeline. This operation is part of a larger effort to curb the growing issue of illegal water connections in the region, which have been contributing significantly to water loss and financial strain for the utility.
The suspects were arrested after they failed to pay surcharges totaling Gh₵31,803.97 for their unauthorized water connections.
While three of the individuals have settled their outstanding amounts, totaling Gh₵11,515.00, two remain in police custody, awaiting further action unless they fulfill their payment obligations.
GWCL officials have emphasized the damaging effects of illegal water connections, which are a major source of Non-Revenue Water (NRW)—water that is produced but never billed due to theft, leaks, or unaccounted use.
Such activities not only undermine the company’s revenue but also hinder efforts to upgrade and maintain essential water infrastructure, ultimately affecting the quality of service provided to legitimate customers.
Madam Innocentia Kuupiel, the Acting Regional Chief Manager for GWCL Ashanti South, commended the Kumasi Central Police for their strong support in the operation, which she hopes will send a clear message to others considering similar illegal activities.
“The rise in illegal connections and water siphoning in the region has severely affected the sustainability of our operations,” she said.
In addition to the arrests, GWCL has appealed to the public to assist in curbing illegal connections by reporting suspicious activities. The company recognizes that public involvement is crucial to combat the issue and safeguard water resources for everyone in the region.
Mr. Ebenezer Kwabena Padi, the Regional Public Relations Officer for GWCL, reaffirmed the company’s commitment to serving its customers and urged the community to join the fight against illegal water connections.
“These illegal activities divert essential resources that could otherwise improve our water delivery services,” he stated. “We are dedicated to ensuring the sustainability of our operations, but we need the support of the public to make this possible.”
As the fight against illegal water connections continues, GWCL remains steadfast in its efforts to address this critical issue and ensure that all residents have fair and equal access to water services.
