The Bono Regional Office of the Public Utilities Regulatory Commission (PURC) has made significant strides in consumer protection and regulatory oversight, recovering a total of GHC 835,579.69 in revenue for the Northern Electricity Distribution Company (NEDCo) in the first quarter of 2025.
According to the PURC’s first-quarter report, which was made available to the Ghana News Agency (GNA), the recovery of funds from January to March reflects the Commission’s proactive role in ensuring fair and transparent utility services for consumers in the Bono and Ahafo regions.
The report further revealed that the Commission also conducted adjustments amounting to GHC 16,263.74 for consumers during the same period, highlighting its ongoing commitment to maintaining equity in utility billing.
In terms of complaint management, the Bono office received a total of 263 complaints from both service providers and consumers. Of these, 257 were successfully resolved, with NEDCo accounting for the highest number of complaints, 239, representing 90.88% of the total. Ghana Water Limited had 23 complaints, while just one complaint was lodged against a consumer.
In addition to addressing grievances, the Bono office focused heavily on raising awareness and educating the public. The Commission organized 20 public education programmes throughout the quarter, engaging directly with 2,836 consumers. As part of its outreach efforts, it distributed 795 flyers across both the Bono and Ahafo regions to promote greater understanding of consumers’ rights and utility regulations.
The report emphasized that the PURC’s approach during the first quarter of 2025 was focused on regulatory relevance and excellence, with the ultimate goal of enhancing consumer welfare and improving the overall utility service experience in the regions. The Commission’s efforts were designed to ensure that utility companies remain accountable and responsive to the needs of consumers.
With a growing commitment to consumer protection and effective regulatory practices, the Bono office continues to play a pivotal role in fostering a better relationship between utility providers and their customers, ensuring that both service quality and customer satisfaction are prioritized.
