The Public Utilities Regulatory Commission (PURC) has called an emergency meeting with the Electricity Company of Ghana (ECG) following mounting public complaints that prepaid electricity credits are running out unusually fast after the latest tariff adjustments.
In a letter dated February 25, 2026, the Commission acknowledged widespread media reports and consumer concerns linked to the implementation of the revised rates under the Multi-Year Tariff Order (MYTO).
According to PURC, the situation carries significant regulatory, technical and consumer protection implications, particularly regarding public trust in the prepaid metering and vending systems.
The emergency session is scheduled for Thursday, February 26, at the Commission’s GNAT Office in Accra. ECG is expected to provide a detailed technical briefing on how the revised tariff has been integrated into the prepaid vending and metering framework.
The power distributor will also present data on vending trends, updates made to meter configurations or system parameters, and the volume and nature of complaints received since the adjustment took effect.
Additionally, PURC has requested information on immediate technical and communication measures being deployed to address concerns and restore consumer confidence while ensuring regulatory compliance.
The move signals the Commission’s intent to closely scrutinise the tariff implementation process amid growing public anxiety over electricity costs.
