In a bold step toward transforming social protection service delivery in Ghana, the Social Security and National Insurance Trust (SSNIT) has not only opened its 52nd physical branch at Spintex, Accra, but also reaffirmed its commitment to embracing digital innovation and round-the-clock service.
The new branch, launched on Monday, May 19, is strategically located in Spintex—a bustling industrial and commercial corridor—allowing the Trust to serve more workers in an area experiencing rapid economic activity.
But beyond the physical expansion, SSNIT is setting its sights on virtual service delivery and digital access to align with government’s 24-hour economy vision.
Speaking at the inauguration, Mr. Kwesi Afreh Biney, Director-General of SSNIT, emphasized that the future of social security lies in digital inclusivity and accessibility.
“We’re enhancing our digital offerings to ensure you can interact with us safely and seamlessly at any time of day,” Mr. Biney said. “We’re preparing to launch our first virtual branch in the third quarter of this year, where users can dial in to access benefit officers, compliance officers, data support, and even branch managers—24/7.”
The virtual branch concept forms part of SSNIT’s strategy to meet the changing needs of a tech-savvy population, many of whom already rely on mobile money and digital tools for everyday transactions.
Currently, the Trust supports member engagement through its USSD platform, functional mobile app, and website, but plans are underway to expand these services into a comprehensive digital ecosystem.
Mr. Biney explained that while physical branches remain essential—such as the newly opened Spintex outlet and a soon-to-be-commissioned Adentan branch—there are still more than 200 districts across Ghana yet to be reached. To fill this accessibility gap, SSNIT intends to partner with financial institutions and explore more virtual models of service delivery.
Mr. Philip Kofi Senyah, Acting General Manager of Operations, noted that the new Spintex branch also signals a broader push to formalize social protection coverage for the self-employed and informal workers within the vicinity.
“This branch is more than a physical structure; it’s a key part of our goal to ensure greater convenience and improved customer experience for both formal and informal sector workers,” he stated.
As SSNIT continues to blend physical presence with digital outreach, its transformation strategy represents a larger shift within Ghana’s public sector—one that aims to use technology to close gaps in service delivery, build public confidence, and extend critical protections to every corner of the country.
