The Electricity Company of Ghana (ECG) has announced the full restoration of its electricity vending system and payment platforms following technical disruptions caused by the recent flooding.
In a public notice issued on Tuesday, the power distributor assured customers that all affected systems were now fully operational, enabling the purchase of electricity credit without interruption.
Customers can now buy electricity credit through the ECG PowerApp as well as authorised vending outlets across the country.
The company urged customers who continue to encounter difficulties with vending transactions to contact its customer support team for prompt assistance.
“Customers experiencing any challenge with vending should kindly call our Contact Centre on 0302 611611 or reach us through our social media handles @ECGghOfficial,” the statement said.
ECG expressed appreciation to customers for their patience and understanding during the outage, noting that the restoration of its systems would ensure seamless access to prepaid electricity services nationwide.
The company reaffirmed its commitment to delivering reliable customer service while working to minimise disruptions to electricity-related services.
