Beyond Ghana, passengers can now access Bolt through ChatGPT in every market where
the platform operates.
● Bolt launches ride-hailing through ChatGPT across every market it operates in at
once, rather than rolling out market by market
● Payment inside ChatGPT follows later this year
Bolt is now available through ChatGPT through a global integration, bringing Bolt’s service to ChatGPT’s 900 million weekly users for the first time.
Customers can interact with Bolt directly inside ChatGPT, where they can see an upfront price estimate for their journey, weigh up route options, and check when their driver will arrive. The conversation also surfaces the best place to be picked up, cutting waiting time.
When ready to travel, the details transfer to the Bolt app, where the booking is completed.
The integration comes as AI becomes the dominant channel through which travellers discover and plan their journeys. According to Accenture’s Consumer Pulse Research 2025, which surveyed 18,000 consumers across 14 countries, 80% of travellers globally now use AI tools for travel purposes, with more than half willing to let AI fully manage their travel arrangements.
“People don’t plan their evening in five different apps anymore. A lot of that planning happens in one conversation with AI now,” said Teddy Appah-Dankyi , Senior General Manager, Bolt Ghana “For years, booking a ride meant opening a dedicated ride-hailing
app. As more everyday interactions take place through AI, we think requesting a ride should be just as straightforward: ask, see the price, and go.”
Payment will continue to run through the Bolt app at launch. Bolt intends to add the ability to pay for rides directly inside ChatGPT in the future.
The Accenture data cited in this release is drawn from the Consumer Pulse Research 2025, a global study of 18,214 consumers across 14 countries, conducted in January 2025.
Bolt is a shared mobility platform that has operations in over 50 countries and 850 cities and provides shared mobility services, including ride-hailing, scooter and e-bike rental and car rental to over 200 million customers. More than 4.5 million drivers use the Bolt platform around the world. The company seeks to accelerate the transition from owned cars to shared mobility, offering better alternatives for every use case.
