The Chief Executive of the Driver and Vehicle Licensing Authority (DVLA), Julius Neequaye Kotey, has reaffirmed his commitment to improving service delivery and upholding road safety standards as he continues his nationwide tour of DVLA branches.
On Friday, March 7, 2025, Mr. Kotey visited the Spintex, 37, and Circle offices, engaging with staff and private stakeholders to assess operations and identify areas for improvement. His tour focused on key service units such as Customer Service, Eye Screening, Biometrics, Driver Examination, and Vehicle Examination.
During his interactions, he emphasized the importance of efficiency, professionalism, and integrity in service delivery, urging staff to prioritize customer satisfaction and reduce processing times. He also warned against fraudulent practices, particularly the illegal issuance of driver’s licenses, stating that such misconduct poses a serious risk to road safety.
Mr. Kotey’s visit also included discussions with personnel from the Ghana Revenue Authority (GRA) Customs Division, underscoring the critical role of inter-agency collaboration in ensuring compliance with vehicle registration regulations.
As part of a broader initiative to modernize DVLA operations and improve customer experiences nationwide, the Chief Executive assured stakeholders that the Authority remains committed to enforcing high standards and making road safety a top priority.
