The State Transport Company (STC) has announced urgent measures to improve passenger services following public concerns over long delays, overcrowding, and the condition of some of its buses.
Management of the state-owned transport operator says plans are advanced to add about 120 new buses to its fleet before the end of the year, a move expected to significantly ease pressure on its operations nationwide.
The announcement follows growing complaints from commuters, including a viral video showing frustrated passengers stranded at a terminal for hours, blaming poor communication and delays in dispatch.
Passengers in the footage described extended waiting times and called for improved customer service and better scheduling systems.
Responding to the concerns, the Deputy Managing Director for Finance and Administration, Nuru Hamidan, acknowledged operational challenges but defended the company’s strict safety protocols.
He explained that every bus undergoes mandatory technical inspections after each trip to ensure it meets safety standards before returning to service.
According to him, while these procedures are necessary for passenger safety, they also contribute to delays at terminals.
Mr Hamidan further admitted that STC’s current fleet is inadequate to meet rising demand, particularly during peak travel periods, resulting in congestion and longer waiting times.
He said the planned addition of new buses is expected to improve turnaround times, reduce passenger backlog, and enhance overall service delivery.
In the interim, STC has introduced temporary arrangements, including partnerships with other transport operators, to help manage excess passenger demand and minimise disruptions.
The company, one of Ghana’s longest-serving transport providers, operates intercity and regional services across the country as well as selected routes within the West African sub-region.
