The Public Utilities Regulatory Commission (PURC) has successfully resolved 97 per cent of utility-related complaints received in the Western and Western North Regions during the first half of 2026, despite recording a sharp increase in the number of cases reported by consumers.
According to the Commission, it received 920 complaints from consumers and utility service providers between January and June this year, of which 889 were resolved through amicable settlement within the stipulated resolution period.
The figure represents a significant increase over the 499 complaints recorded during the same period in 2025.
In a statement copied to the Ghana News Agency, the Regional Manager for the Western and Western North Directorates of PURC, Madam Joyceline Hudson, attributed the rise in complaints to increased public awareness resulting from the Commission’s intensified consumer education and engagement campaigns.
She explained that more consumers were now aware of their rights and the Commission’s complaint resolution mechanisms, leading to greater reporting of utility service challenges.
Madam Hudson said the high resolution rate demonstrated PURC’s commitment to consumer protection and efficient dispute resolution while working to improve utility service delivery across the two regions.
The Commission disclosed that the Electricity Company of Ghana (ECG) accounted for the overwhelming majority of complaints, receiving 890 cases, representing 96.74 per cent of all complaints lodged during the period.
The Ghana Water Limited recorded 27 complaints, representing 2.93 per cent of the total, while three complaints were filed by utility service providers against consumers.
Despite the Commission’s performance, a few cases remain unresolved, mainly involving broken electricity poles, faulty transformers and the unavailability of electricity meters.
Madam Hudson reaffirmed PURC’s commitment to improving the quality and reliability of utility services and assured consumers that the Commission would continue collaborating with ECG, Ghana Water Limited and other stakeholders to address persistent service delivery challenges.
She said the regional offices would sustain public education campaigns and strengthen engagements with utility providers to ensure consumers continued to receive efficient and reliable services while having access to effective channels for seeking redress.
