The Digital Chamber of Ghana has acknowledged the Bank of Ghana’s decision to revoke the Dedicated Electronic Money Issuer (DEMI) licence of Zeepay Ghana Limited, while assuring customers and stakeholders that efforts are underway to minimise disruptions within the digital payments ecosystem.
In a statement issued on July 14, 2026, the industry body representing Dedicated Electronic Money Issuers (DEMIs) said it recognised the central bank’s regulatory mandate to protect the integrity, stability and soundness of Ghana’s payment system.
The Chamber said while Zeepay had made significant contributions to Ghana’s digital payments space, financial inclusion and cross-border remittances, regulatory authorities had the responsibility to act where necessary under the law.
“Zeepay is a valued member of the Digital Chamber, and we acknowledge the significant contribution the company has made over the years to advancing digital payments, financial inclusion and cross-border remittances in Ghana and across Africa,” the statement said.
The organisation said it had been engaging with the Bank of Ghana and its member institutions throughout the process and remained committed to ensuring that affected consumers, agents and merchants were protected.
It urged Zeepay customers, agents and merchants to remain calm and follow official guidance from the Bank of Ghana regarding support and resolution of any concerns.
The Chamber directed affected persons to contact the central bank through its established support channels, including telephone number 0593974486 and email address [email protected].
The Digital Chamber stressed that the regulatory action against Zeepay should not be interpreted as a reflection of weaknesses within Ghana’s wider digital finance sector.
According to the organisation, Ghana’s digital payments ecosystem remains supported by a strong regulatory framework and a diverse community of licensed providers committed to compliance, innovation and responsible financial services.
“The Digital Chamber remains committed to working collaboratively with the Bank of Ghana, industry participants and other stakeholders to strengthen governance, enhance consumer trust and support the continued growth of Ghana’s digital economy,” it added.
The Bank of Ghana announced the revocation of Zeepay’s DEMI licence on July 14, citing alleged breaches of the Payment Systems and Services Act, 2019 (Act 987), including failure to maintain adequate backing for electronic money issued and non-compliance with regulatory directives.
The central bank has since advised customers, agents and merchants affected by the decision to seek assistance through its official support channels.
