The Ghana Civil Aviation Authority (GCAA) has launched an investigation into the alleged mistreatment of passengers travelling on a KLM flight from Amsterdam to Accra following the circulation of viral videos showing stranded travellers expressing frustration over their ordeal.
The affected passengers were booked on KLM Flight KL059, which was scheduled to arrive in Accra from Amsterdam on Saturday, June 27, 2026.
In a statement issued on Sunday, June 28, the GCAA said it had taken notice of the videos circulating on social media and had commenced an investigation into the circumstances surrounding the reported tarmac delay and allegations of poor treatment by the airline.
The Authority said the probe forms part of its responsibility to safeguard passenger welfare and ensure compliance with aviation safety, security and consumer protection standards.
“As Ghana’s aviation regulator, with safety, security and consumer protection as our top priorities, the GCAA has commenced an investigation into the circumstances surrounding the reported tarmac delay and the alleged mistreatment of some passengers,” the statement said.
The regulator noted that it would engage KLM and all relevant stakeholders to establish the facts before determining any appropriate regulatory action.
According to the Authority, the outcome of the investigation will be communicated in line with established regulatory procedures after consultations with the parties involved.
The GCAA reaffirmed its commitment to protecting the rights of air travellers while maintaining high standards of safety, security and service delivery within Ghana’s aviation sector.
The investigation follows widespread public concern after videos posted on social media showed passengers alleging they had been left stranded in Amsterdam after delays involving the KLM flight, prompting calls for regulatory intervention.
Although the Authority has not indicated when the investigation will be completed, it assured the travelling public that the matter is receiving urgent attention and that further updates will be provided when the probe is concluded.
